Returns Information

Due to the nature of our software and the fact that it is a downloadable product, we have a relatively strict refund policy which you should read carefully.

Open Mind Commerce Refund/Return Policy

Open Minded Solutions Limited does not offer Open Mind Commerce on a 'trial' basis, neither to we offer 'money back' options if you don't use the software. Consequently, if you wish to trial the software you should use the free Demo version provided on our site.

Refunds will be considered on a case-by-case basis. Any request for a refund should state the reason, date of purchase and provide a confirmation that you will destroy all Open Minded Solutions Limited software and custom coding purchased once a refund is agreed.

If the grounds for the refund request are that the software is inappropriate or does not meet your requirements, it is important that you notify us as soon as possible after purchase. We will consider all factors when determining whether to give a refund, including how much technical support time was used by the client and the time since purchasing.

Custom work will be treated differently; our time cannot be recovered once spent on a modification and this will be taken into account when considering any refunds. Similarly with hosting; we incur time and cost at the point of service which we cannot recover if a refund is claimed.

If you are in any doubt whether the software is suitable for your purposes, or whether you actually require or will use the software PLEASE DO NOT PURCHASE UNTIL YOU ARE. This will avoid any risk on your part and save time and effort for all of us.